ORDER RETURN/REFUND POLICY: *IMPORTANT
Returns past 21 days are refunded via store credit in the form of a Kindology Gift Card / E-Gift Card. Kindology does not issue store credit for the original shipping charges.
All items discounted by 40% or more are considered final sale and cannot be returned for store credit or refunded to the original form of payment.
U.S. Domestic - Please contact our support and see return policy.
International - Policies vary depending on the country order was placed. Please reach our team with further guidance in making it a successful return / exchange.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Returns & Exchanges are processed within 5-7 days after your item(s) are delivered to us.
Damaged, or incorrect items must be reported within 7 days of delivery with a picture attached.
**Return drop-offs are NOT accepted at our office.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact the Kindology team within 10 days to file a claim.
Kindology is not responsible for packages that have been reported stolen, lost or misplaced if carrier marks are delivered and is not obligated to issue refunds or store credit for these packages.
Kindology is willing and happy to assist in finding the best solution to get the item to the recipient.
RETURNED-TO-SENDER & REFUSED PACKAGES:
With limited exceptions, Kindology does not provide prepaid return labels in these instances. Customers are responsible for covering shipping costs to return the items. Returned-to-Sender or Refused packages will be restocked and you will be issued a refund in the original form of payment if the address was entered correctly.
*no tampering of the address is possible on the label from any Kindology representative*
We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Kindology does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
RESERVED RIGHTS REGARDING RETURNS:
Once a return is initiated and/or your return label has been printed, your items have 7 days to arrive at your local carrier/postal office to send back to our distribution center in Scottsdale, Arizona. If your items do not arrive within that time frame, Kindology is within its rights to cancel the return.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Because we can't ensure the item required will be available by the time returned items come back to the distribution, except in very limited circumstances, we are unable to accommodate exchanges.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form within 7 business days from delivery date. Once we receive your request, we will be in contact with you to address and resolve the issue.
RETURNING BY MAIL:
For U.S. Domestic customers, we recommend that you return using our Online Returns Portal. If this is not filled out correctly, your return may experience issues in processing.
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to the Distribution Center.
Kindology is not responsible for returns until they reach our office in Scottsdale, Arizona. Please keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Kindology is able to refuse issuing store credit for your return.
All returns must have EXACTLY what was in the original purchase and / or selected to return through our returns process. Any items missing will cause a fault in the return and is subject to Kindology protocol discretion to process a refund of any kind.
ORDER CANCELLATIONS & ADJUSTMENTS:
Members are able to cancel or adjust their order 12-24 hours of ordering as long as it is still pending shipment. Please email firstname.lastname@example.org for cancellation.